In a busy world, it’s hard for citizens to keep up with tasks they must complete with the state each year. Observing such scenarios, the client wanted to develop a reminder app that allows people to track important aspects of their interactions with the state such as license renewals, property tax deadlines, and more. The outcome was a secure mobile solution for iOS and Android audiences.
My goal was to design a solution that provides citizens a way to access the app, select state services that were relevant to them, track deadlines, and choose how to receive notifications. They also need the ability to update their profile when their personal information change.
Our developers had planned to use PhoneGap, which is a hybrid mobile development framework built to roll-out mobile apps faster across multiple platforms. It allows them to write a single app that is installed as a native app across multiple devices. I had to keep the interface as simple as possible, stay within the design guidelines, and make it user friendly for both iOS and Android users.
Check out the steps I took to address the project goals. See my process below.
To gain more insight about the project and what was required of me, I attended a Kickoff Meeting with stakeholders. In the meeting, I learned more about their goals for the app and the users.
Some of the research and brainstorming had been done before the design process, but I conducted my own research as well.
We didn’t have a chance to get insight from real users, so we had to make assumptions. Users of the app could be age 17 and up. I worked with the team and together we came up with 3 personas in different age groups to represent users we were targeting.
We used “I Like, I Wish, What If”, which is a way to get feedback from the team and stakeholders to get ideas we have for the features.
I did a competitive analysis to check out other similar products in the market.
With the findings from research, we chose features with high impact and priority based on shared vision and came up with the following Key Screens:
I sorted out the user flow according to the key screen analysis.
I started out with paper sketches and went through a few iterations and a lot of feedback before I came up with the final wireframes.
I test with users with my prototype and received a lot of critical feedback. I finally gained approval and was able to hand off the designs to the development team.